This page includes the terms and conditions for our premade WordPress themes, graphics, and e-books. By visiting beautifuldawndesigns.net or beautifuldawndesigns.com and using any of our products, services, or advice, you are consenting to our Terms and Conditions.
The terms “I,” “we,” “us,” and “our” refers to Beautiful Dawn LLC. The terms “user,” “you,” and “your” refer to site visitors, customers, clients, and any other users of the site.
Refunds will not be issued for graphic designs, e-book purchases, theme customization services, and theme installation services.
For our premade WordPress themes, we only consider refunds if there is an issue with the themes code due to an error on our part that prevents you from using the theme as seen in the demo, we will consider refunding you partially, or in full if it is within 30 days of your purchase. Refunds will no longer be considered after those 30 days. In order to receive a refund, you must allow us the opportunity to fix the issue first by:
- Providing email support.
- Gaining access to your site in order to attempt to rectify the issue.
- Providing you with a file replacement.
If you do not give us the opportunity to fix the issue using the above methods, a refund will not be issued.
Not knowing your WordPress site isn’t self-hosted (or not being aware of your blogging platform in general), is not grounds for a refund. Neither is incompatibility with third party plugins, or the inability to make desired customizations. If there are no functionality issues with your theme due to an error on our part that prevents you from using the theme as seen in the demo, once your payment has been submitted, it is non-refundable.
Theme Installation Services
This service is not for a custom design. Your site will be set up to look similar to the theme demo and will not include any customization options outside of whats included with this service. Additionally, this service does not include revisions. Once your payment and completed form have been received, we will begin working on your site.
Platform: Self-Hosted WordPress
Our WordPress themes are for the self-hosted WordPress platform only (WordPress.org). Our themes will not work on WordPress.com blogs. If you blog at WordPress.com or if your domain name ends in WordPress.com, our themes will not work for you. Self-hosted means you have purchased a domain name and hosting plan for your blog as well as installed WordPress on your host.
Support and Warranty
Support hours are Monday-Friday 9am to 4:00pm Pacific Time (closed on holidays). We typically respond to all inquires within 1 business day.
Support is available for the life of the product. This means as long as the product is being sold, you will receive support. If we decide to discontinue a product, support will no longer be available for that product.
The support we offer is intended for issues arising with the functionality of the theme. These issues prevent the theme from working as advertised and will be supported.
We do not provide support for the following:
- We do not provide support for our free themes.
- We do not provide support for issues that arise using 3rd party plugins.
- We do not provide support for general WordPress questions.
- We do not provide support for customization requests. This means you are trying to customize the theme beyond the scope of the themes intended style or functionality. These requests will not be supported.
Editing of the themes files and/or code voids your warranty. If you edit the theme files and or coding and it causes the theme to break, we cannot help you troubleshoot the issue. We recommend installing a fresh copy of the theme if you run into issues due to editing the theme files.
Please submit your support requests via our Support page.
Backup and Liability
It is highly recommend that you back up your existing theme, files, and content before installing your new theme. We are not responsible for any loss of data, errors, or damage that may occur when using our themes.
Third Party Plugins
We cannot guarantee that our WordPress themes will work seamlessly with the thousands of third-party plugins/applications available to WordPress users. We do not provide support for conflicts with any third party plugins/applications.
The copyright of all designs created by Beautiful Dawn LLC are retained by Beautiful Dawn LLC. Our themes are not to be redistributed, or resold.
Changes to These Terms and Conditions
We have the discretion to update our terms and conditions at any time. When we do, we will revise the updated date at the bottom of this page. If you have any questions about our terms and conditions, please contact us.
Updated: July 27, 2016